Computer Systems Technician

Job Locations US-NE-Omaha
Job Post Information* : Posted Date 2 weeks ago(10/14/2020 1:01 PM)
ID
2020-2741
# of Openings
1
Category
IT
Location : Location
US-NE-Omaha
Job Post Information* : External Company Name
biBerk Insurance Services
Job Post Information* : External Company URL
http://www.biberk.com
Location : Address
biBERK Insurance Services Inc
Location : Postal Code
68102
Type
Regular Full-Time
Company
biBERK

Overview

We are the team that enables customers to purchase insurance policies direct online. We support our marketing initiatives by delivering personalized customer experiences and we support our back office by creating efficiencies and continual improvement around their processes.

While we started on this journey four years ago under the stable, Berkshire Hathaway, we have not lost our touch with agility or the startup culture.

We are looking for a Computer Systems Technician interested in working in a dynamic, fast paced organization. As a Technician on our team, you will help support biBERK’s users at our Omaha, Nebraska office.

In this role, you will be an integral part of the IT team with outstanding communication, collaboration, and attention to detail. You will be counted on to respond to users' technical issues, and setup and configure new users and endpoints.

If you are passionate about information technology, we should talk. We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within biBERK.

Responsibilities

  • Setup new users in Active Directory
  • Setup new users with Office365
  • Configure new laptops and desktops for employee use
  • Assist with first level troubleshooting of user issues, escalate issues as necessary
  • Remove user access when they are no longer with the organization
  • Install software on desktops and laptops as required to support business needs
  • Manage groups within the AD infrastructure
  • Setup new users on the VOIP system
  • Setup users as required in 3rd party SaaS applications
  • Troubleshoot email issues within Office365
  • Troubleshoot end user network issues

Qualifications

Required Qualifications:

  • Bachelor’s degree in Computer Science/Engineering/Related field or equivalent working experience
  • 1+ Year of proven experience in a helpdesk\desktop support role
Required Technology Experience:
  • Windows 10
  • Understanding of Intel\AMD Desktop and Laptop hardware
  • Active Directory
  • Office365

Preferred Technology Experience:

  • Basic networking concepts
  • Basic security concepts
  • Basic VOIP concepts

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