Senior Computer Systems Technician

Job Locations US-PA-Wilkes Barre
Job Post Information* : Posted Date 2 months ago(6/9/2021 5:52 PM)
# of Openings
Location : Location
US-PA-Wilkes Barre
Job Post Information* : External Company Name
biBerk Insurance Services
Job Post Information* : External Company URL
Location : Address
44 West Market Street
Location : Postal Code
Regular Full-Time


We are the team that enables customers to purchase insurance policies direct online. We support our marketing initiatives by delivering personalized customer experiences and we support our back office by creating efficiencies and continual improvement around their processes. While we started on this journey 5 years ago under the stable, Berkshire Hathaway, we have not lost our touch with agility or the startup culture.

We are looking for a Senior Computer Systems Technician interested in working in a dynamic, fast paced organization. As a technician on our team, you will help support biBERK’s users at our Wilkes-Barre, PA office. In this role, you will be an integral part of the IT team with outstanding communication, collaboration, and attention to detail. You will be counted on to respond to users' technical issues, and setup and configure new users and endpoints.

If you are passionate about information technology, we should talk! We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within biBERK.


Primary Responsibilites:

  • Setup new users in Active Directory
  • Setup new users with Office365
  • Configure new laptops and desktops for employee use
  • Assist with second level troubleshooting of user issues, escalating issues as necessary
  • Remove user access when they are no longer with the organization
  • Install software on desktops and laptops as required to support business needs
  • Maintain inventory of hardware
  • Monitor and track tickets within the helpdesk system
  • Where feasible, automate repetitive tasks using powershell or other scripting languages
  • Manage Intune and AD group policies for desktop configuration

Secondary Responsibilities:

  • Setup new users on the VOIP system
  • Setup users as required in 3rd party SaaS applications
  • Troubleshoot email issues within Office365
  • Troubleshoot end user network issues
  • Manage groups within the AD infrastructure


Required Qualifications:

  • Bachelor’s degree in Computer Science/Engineering/Related field or equivalent working experience.
  • 4+ Years of proven experience in a helpdesk\desktop support role
Required Technology Experience:
  • Windows 10
  • Understanding of Intel\AMD Desktop and Laptop hardware
  • Active Directory
  • Office365
  • Powershell
  • Intune

Preferred Technology Experience:

  • Basic networking concepts
  • Basic security concepts
  • Basic VOIP concepts



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